Privacy Policy
KIN•TROVE is built around a single promise: what you save is yours. This policy explains, in plain language, what we collect, how it is protected, and the control you keep.
Last updated · June 25, 2026
In short: we collect only what we need to run KIN•TROVE, we never sell your data or use your conversations to train anything, and you can export or delete everything at any time.
01Information we collect
Account information
When you create an account we collect your name and email address, and — if you sign in with Google — the basic profile information Google provides. We use this to identify your account, secure it, and communicate with you about the service.
Conversations and recordings
KIN•TROVE exists to preserve conversations. When you record or save a conversation, we store that audio or video, along with any titles, tags, participant labels, dates, and notes you add. These recordings are yours; we treat them as private content, not as data to analyze for our own purposes.
Uploaded media
If you upload photos, audio, video, or documents to an archive, we store those files so they are available to you and to the people you have chosen to share with.
Usage and device information
To keep the service reliable and secure, we collect limited technical information such as device type, app version, general region, and basic, privacy-respecting usage events (for example, that a screen loaded or an upload completed). We do not build advertising profiles.
02How we use your information
- To provide, maintain, and improve KIN•TROVE.
- To store and deliver your archives to you and the people you share them with.
- To process subscriptions and prevent fraud or abuse.
- To respond to support requests and send essential service notices.
We do not sell your personal information, show you advertising, or use your recordings, uploads, or messages to train machine-learning models.
03Storage, encryption & security
Your content is stored on secured cloud infrastructure. Data is encrypted in transit using industry-standard TLS, and encrypted at rest by our storage providers. Access to production systems is restricted to authorized personnel and protected by authentication controls.
No system can promise perfect security, but we design for least-privilege access, monitor for unauthorized activity, and work to limit the data we retain to what the service genuinely needs.
04Third-party services
We rely on a small number of trusted providers to operate KIN•TROVE. Each receives only the information needed to perform its function:
- Stripe — processes subscription payments. KIN•TROVE never stores your full card details; they are handled directly by Stripe.
- Cloudinary — stores and delivers uploaded media and recordings.
- Analytics — if enabled, we use privacy-respecting, aggregate analytics to understand reliability and usage. We do not use analytics that build cross-site advertising profiles.
These providers process data under their own privacy and security commitments. We will keep this list current as our infrastructure evolves.
05Sharing your content
Content is shared only at your direction. When you invite someone into an archive or extend access, they can see what you have chosen to share with them. We do not share your private content with anyone else except as required to operate the service or comply with the law.
06Your rights & choices
- Access & export. You can export your archive at any time.
- Correction. You can edit your account details and the metadata on your memories.
- Deletion. You can delete individual memories, relationships, or your entire account.
Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA. To exercise any of these, contact us at privacy@kintrove.co.
07Data deletion & retention
When you delete content, it is removed from active systems and scheduled for permanent deletion from backups within a reasonable period. When you delete your account, we delete or anonymize your personal information except where we are required to retain it (for example, basic billing records for tax and accounting).
08Children
KIN•TROVE is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will remove it.
09Changes to this policy
If we make material changes, we will update the date above and, where appropriate, notify you in the app or by email.
10Contact
Questions about privacy? Write to us at privacy@kintrove.co. We read every message.