Support
Answers to the questions we hear most — and a direct line when you need a person.
How does recording work?
You start a conversation from a relationship in Your Kin — by video call inside the app, or by saving a recording. KIN•TROVE keeps the conversation whole, with its date, length, and any tags or notes you add, so you can return to it exactly as it was.
Is my data private?
Yes. KIN•TROVE is private by default. Your content is encrypted in transit and at rest, never sold, and never used to train models. You decide who, if anyone, you share an archive with. See our Privacy Policy for detail.
How do subscriptions work?
Begin free with 5 GB. Starter is $9/month for 50 GB; Pro is $19/month for 250 GB. Billing runs through Stripe and renews until you cancel. You can manage or cancel any time from your subscription settings, and you keep access through the end of the period.
How do I delete my account?
Open Profile, then choose to delete your account. This removes your archive from active systems and schedules permanent deletion. You can also delete individual memories or relationships without deleting your account.
Can I export my archive?
Yes. Memory export is available so you can keep your own copies whenever you like — your archive is yours to take with you.
Recording & memories
Trouble saving or playing back a conversation? Make sure the app has microphone and camera permission, then try again. If it persists, email us with your device and app version.
Account & access
Sign-in issues, invitations, or shared access not appearing? We can help recover access and confirm what's shared with whom.
Billing
Questions about a charge, plan change, or receipt? Billing runs through Stripe; we can help reconcile anything that looks off.
Privacy requests
To export, correct, or delete your data, write to privacy@kintrove.co and we'll take care of it.
We answer like people, not tickets.
Typical response · within 1–2 business days